Privacy Policy - 3DImages.ai

Introduction

At 3DImages.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our 3D rendering and visualization platform.

Information We Collect

Personal Information

• Name and contact information (email address, phone number)
• Company name and business information
• Billing and payment information (processed securely through Stripe)
• Project requirements and specifications
• Communication preferences
• Detailed project information (timeline, budget, brand details)
• Product specifications and render preferences
• Business information and company details

Technical Information

• IP address and device information
• Browser type and version
• Operating system and device characteristics
• Website usage patterns and analytics data
• Cookies and similar tracking technologies
• Rate limiting data (IP-based usage tracking for security)
• User preferences (theme settings stored locally)

Content and Files

• Images and files you upload for 3D rendering
• Text descriptions and project briefs
• Generated 3D models and visualizations
• Communication records and project correspondence
• Meeting booking information and calendar data

How We Use Your Information

Service Delivery

• Process and fulfill your 3D rendering requests
• Generate cost estimates and project quotes
• Create and deliver 3D visualizations
• Provide customer support and communication

AI Processing

• Analyze uploaded images using Gemini AI
• Process text descriptions for 3D generation
• Improve our AI models and services
• Generate automated cost estimates
• Analyze product complexity and provide recommendations
• Process enhancement service selections and quantities

Communication

• Send project updates and deliverables
• Send quotes and invoices via Resend
• Respond to inquiries and support requests
• Send marketing communications (with consent)
• Schedule and manage meetings via Calendly

Analytics & Improvement

• Analyze website usage and performance
• Improve our services and user experience
• Conduct research and development
• Ensure security and prevent fraud

Cost Estimator Data Processing

How We Process Your Cost Estimator Data

When you use our cost estimator tool, we collect and process the following data:

Input Data

• Uploaded product images (converted to base64)
• Text descriptions of your product
• Selected enhancement services
• Quantity selections for services
• Lifestyle complexity preferences
• Email address for quote delivery

Processing Steps

• Images analyzed by Google Gemini AI
• Complexity scoring and validation
• Service recommendations generated
• Cost calculations performed
• Quote email generated and sent
• Data temporarily cached for performance

Data Security

All uploaded images and text descriptions are processed securely through Google's Gemini AI service. We do not store your images permanently - they are only processed for analysis and then discarded.

Rate Limiting and Security

IP Address Usage for Rate Limiting

We use your IP address for rate limiting and security purposes to:

• Prevent abuse and spam on our cost estimation service
• Limit email quote requests to protect our email reputation
• Ensure fair usage of our AI processing services
• Protect our infrastructure from malicious attacks
• Maintain service availability for all users

Legal Basis (GDPR)

We process IP addresses for rate limiting based on our legitimate interest in protecting our services and ensuring security. This processing is necessary for the proper functioning of our platform and does not require explicit consent as it serves essential security purposes.

Data Retention: IP addresses used for rate limiting are stored temporarily and automatically deleted after the rate limit window expires (typically 1 hour to 1 day).

Third-Party Services

Analytics and Tracking

Google Analytics 4 (GA4): Website analytics and user behavior tracking
Google Tag Manager: Tag management and tracking implementation
Microsoft Clarity: User session recording and heatmap analysis
Cookiebot: Cookie consent management and compliance
Vercel Analytics: Performance monitoring and speed insights

AI and Processing Services

Google Gemini AI: Image analysis and text processing for cost estimation
Resend: Email delivery service for quotes and communications
Stripe: Payment processing and billing management
Calendly: Meeting scheduling and calendar management

Infrastructure

Vercel: Website hosting and content delivery
GitHub: Code repository and version control
Supabase: Database and authentication services
Upstash Redis: Rate limiting and caching services

Data Security

Security Measures

• SSL/TLS encryption for all data transmission
• Secure cloud hosting on Vercel with enterprise-grade security
• Regular security audits and updates
• Access controls and authentication protocols
• Secure payment processing through Stripe
• Data backup and recovery procedures

Your Rights

Access and Control

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data
• Object to certain processing

Communication Preferences

• Unsubscribe from marketing emails
• Update communication preferences
• Request data processing restrictions
• Withdraw consent where applicable

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Our cookie management is handled by Cookiebot, allowing you to control your preferences.

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand usage patterns

Marketing Cookies

Enable personalized advertising

Data Retention

Account Information: Retained while your account is active and for 2 years after closure
Project Files: Retained for 3 years for service delivery and support
Communication Records: Retained for 2 years for customer service purposes
Analytics Data: Retained for 26 months (Google Analytics default)
Payment Information: Retained as required by law and payment processors
AI Analysis Data: Retained for 1 year for service improvement
User Preferences: Stored locally in browser until cleared
Form Submissions: Retained for 2 years for customer service

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses with third-party providers
• Adequacy decisions by relevant data protection authorities
• Appropriate technical and organizational measures
• Regular compliance assessments

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

hello@3dimages.ai

General Inquiries

hello@3dimages.ai

Data Protection Officer: For specific data protection concerns, please contact our Data Protection Officer at hello@3dimages.ai with "Data Protection Inquiry" in the subject line.

This Privacy Policy is effective as of 2025 and applies to all information collected by 3DImages.ai.