Terms of Service - 3DImages.ai

Introduction

Welcome to 3DImages.ai. These Terms of Service ("Terms") govern your use of our website, cost estimation tool, and 3D rendering services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

Our Services

Free Cost Estimator

• AI-powered cost estimation tool using Google Gemini AI
• Image analysis and text processing for project quotes
• No payment required for estimates
• Estimates are preliminary and subject to change
• Email delivery of cost estimates via Resend

Core 3D Services

• 3D Product Modeling - Transform any product photo into photorealistic 3D models with multiple format exports
• Studio-Quality Renders - Pixel-perfect renders that look better than real photos
• 360° Product Videos - Rotating product showcases and animations for social media
• Lifestyle Scene Rendering - Products in real-world environments (living rooms, kitchens, offices)
• AR 'Try Before Buy' - Augmented reality experiences for customer placement
• Cloud Storage & CDN - Lightning-fast global delivery with enterprise-grade security

Enhancement Services

• Video Production - Animated product showcases and marketing videos
• Feature Callouts - Highlighted product features and specifications
• Product Dimensions - Technical measurements and size overlays
• 360° Animation - Rotating product showcases for e-commerce
• AR Model Creation - Augmented reality experiences for mobile and web

Platform Integration & File Formats

• E-commerce Platform Support - Amazon, Shopify, eBay compatible formats
• Multiple File Formats - GLB, USDZ, and other industry-standard exports
• Web Optimization - Models optimized for fast loading and web use
• Cross-Platform Compatibility - Works across all major devices and browsers
• Commercial Usage Rights - Full rights to use generated assets for marketing

User Responsibilities

Acceptable Use

• Provide accurate and truthful information
• Use services only for lawful purposes
• Respect intellectual property rights
• Maintain account security
• Comply with all applicable laws

Prohibited Activities

• Uploading illegal or harmful content
• Attempting to circumvent security measures
• Misusing our AI services or rate limits
• Impersonating others or providing false information
• Reverse engineering or copying our technology

Intellectual Property Rights

Your Content Ownership

You retain full ownership of all content you upload, including images, text descriptions, and project specifications. We do not claim ownership of your intellectual property.

• You own all rights to uploaded images and text
• You grant us limited license to process your content for service delivery
• We may store your content temporarily to enhance your experience
• You can request deletion of your content at any time

Our Intellectual Property

• 3DImages.ai platform and technology remain our property
• Our branding, logos, and website design are protected
• Generated 3D models and renders become your property upon payment
• We retain rights to our AI processing methods and algorithms

Payment Terms

Pricing and Payment

• Cost estimates are free and non-binding
• Final pricing will be provided before project commencement
• Payment is required before service delivery
• We accept payments through Stripe
• All prices are in GBP unless otherwise specified
• Pricing varies based on product complexity and services selected

Refund Policy

We offer full refunds in the following circumstances:

• Service clearly does not meet agreed specifications
• Quality is significantly below professional standards
• We are unable to deliver the service as promised
• Refund requests must be made within 30 days of delivery

AI Services and Third-Party Dependencies

AI-Powered Services

Our cost estimator uses Google Gemini AI for image analysis and text processing. We do not control the AI's output and cannot guarantee its accuracy.

• AI analysis is provided "as is" without warranties
• We are not responsible for AI-generated content accuracy
• AI estimates are preliminary and subject to human review
• We may update or change AI services without notice

Third-Party Services

We rely on various third-party services that have their own terms and conditions:

Google Gemini AI: Image analysis and text processing
Stripe: Payment processing and billing
Resend: Email delivery service
Vercel: Website hosting and infrastructure
GitHub: Code repository and version control
Calendly: Meeting scheduling
Cookiebot: Cookie consent management

Limitations of Liability

Service Limitations

• Services are provided "as is" without warranties
• We are not liable for third-party service failures
• AI-generated content accuracy is not guaranteed
• We are not responsible for delays beyond our control
• Our liability is limited to the amount paid for services

Important Disclaimer

We do not guarantee that our services will be uninterrupted, error-free, or completely secure. While we strive for excellence, technology services inherently carry some risk.

Service Availability

Uptime: We strive for 99% uptime but cannot guarantee continuous availability
Maintenance: We may perform scheduled maintenance with reasonable notice
Updates: We may update or modify services at any time
Geographic Access: Services are primarily designed for UK users but available globally
Rate Limiting: We implement rate limiting to ensure fair usage and security

Termination

Your Rights

• You may stop using our services at any time
• Request deletion of your account and data
• Cancel ongoing projects (subject to payment terms)
• Export your data before termination

Our Rights

• We may suspend accounts for Terms violations
• Terminate services with reasonable notice
• Refuse service to anyone at our discretion
• Retain data as required by law

Dispute Resolution

Governing Law and Jurisdiction

• These Terms are governed by English law
• Disputes will be resolved in English courts
• We encourage resolving disputes through direct communication first
• Alternative dispute resolution may be available

Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the new Terms.

Contact Us

If you have any questions about these Terms of Service or need to contact us for legal matters, please reach out:

Legal Inquiries

hello@3dimages.ai

General Support

hello@3dimages.ai

Response Time: We aim to respond to all inquiries within 2 business days. For urgent legal matters, please mark your email as "URGENT" in the subject line.

These Terms of Service are effective as of 2025 and apply to all users of 3DImages.ai services.