Question 1

How does the 360° animation work?

Accepted Answer

Our 360° animations are created by rendering your 3D model from multiple angles and stitching them together into a smooth, seamless rotation. Customers can interact by dragging or swiping to view your product from any angle.

Question 2

What platforms support 360° animations?

Accepted Answer

360° animations work on all major e-commerce platforms including Shopify, WooCommerce, Magento, and custom websites. They're also compatible with mobile devices and tablets for a seamless viewing experience.

Question 3

How long does it take to create a 360° animation?

Accepted Answer

Standard delivery is 3-7 business days. Rush delivery is available for urgent projects with faster turnaround times.

Question 4

Can I customize the rotation speed?

Accepted Answer

Yes! We can customize the rotation speed, direction, and add interactive controls. You can also choose between auto-rotate or manual drag-only modes based on your preferences.

Question 5

What file formats do you provide?

Accepted Answer

We deliver optimized image sequences or video formats compatible with your platform. All files are optimized for fast loading while maintaining high visual quality.

Question 6

What devices support AR models?

Accepted Answer

AR models work on iOS devices (iPhone and iPad) using ARKit, and Android devices using ARCore. Most modern smartphones and tablets from the last 3-4 years support AR. We provide both USDZ (iOS) and GLB (Android/Web) formats for maximum compatibility.

Question 7

How do customers access the AR experience?

Accepted Answer

Customers can access AR models through your website, mobile app, or by scanning QR codes. On iOS, they simply tap the AR button and the model appears in their space. On Android, they can use ARCore-compatible browsers or apps.

Question 8

How long does it take to create an AR model?

Accepted Answer

Standard delivery is 3-7 business days. This includes model optimization, AR format conversion, and testing across devices. Rush delivery is available for urgent projects.

Question 9

Can AR models be customized?

Accepted Answer

Yes! We can customize colors, materials, textures, and even create configurable options (like different color variants) that customers can switch between in AR. The models are fully interactive and can be scaled, rotated, and positioned.

Question 10

Do you provide integration support?

Accepted Answer

Yes! We provide integration code, documentation, and support to help you embed AR models into your website or app. We can work with your development team or handle the integration ourselves.

Question 11

What file formats do you accept?

Accepted Answer

We accept product photos, CAD files (STEP, IGES), 3D models (OBJ, FBX), or existing models. Don't have 3D files? We can create them from photos.

Question 12

How long does it take to create a base model?

Accepted Answer

Standard delivery is 3-14 business days. Rush delivery is available for urgent projects with faster turnaround times.

Question 13

Can I request revisions?

Accepted Answer

We do multiple internal revisions until the quality is perfect before delivering to you. But yes, of course you can request edits and revisions! We want to make sure everything meets your expectations.

Question 14

What resolution do you provide?

Accepted Answer

We provide models in multiple resolutions (up to 8K) suitable for web, print, and large format displays. All files are optimized for your specific use case.

Question 15

How secure is my data in the cloud?

Accepted Answer

Security is completely up to you! If you want your 3D models to be secure and encrypted, we'll set up enterprise-grade encryption and access controls. If you need your assets to be accessible for customers or public viewing, we'll configure it that way. We customize the security level based on your specific needs.

Question 16

Can I access my files from anywhere?

Accepted Answer

Yes! Your cloud storage is accessible from any device or platform. Simply log in to access your 3D models, share links, or download files as needed.

Question 17

What file sizes can I upload?

Accepted Answer

Our cloud solution supports files of all sizes. Large 3D models and renders are automatically optimized for fast delivery without compromising quality.

Question 18

How does scaling work?

Accepted Answer

Our infrastructure automatically scales to handle your storage and bandwidth needs. Whether you have 10 files or 10,000, the system adapts seamlessly.

Question 19

Do you offer CDN delivery?

Accepted Answer

Yes! All assets are delivered through a global CDN network, ensuring fast load times for your customers worldwide, regardless of their location.

Question 20

How long does integration take?

Accepted Answer

Standard integration takes 3-5 business days. Rush delivery is available for urgent projects.

Getting started

What file types do you accept?

How fast is delivery?

Are images Amazon-compliant?

Can I use these on my Shopify site?

What's included in the pricing?

Do you offer revisions?

How do I get started?

Amazon

Are your 3D files ready for Amazon Seller Central integration?

Do you also provide 2D images and A+ content?

How do 3D models help with Amazon conversions?

Can interactive 3D models actually reduce my return rates?

How quickly can I get my Amazon 3D models?

3D modelling

What file formats do you accept?

How long does it take to create a base model?

Can I request revisions?

What resolution do you provide?

Can base models be used for other services?

Website integration

How long does integration take?

What file formats do you accept?

Can I make changes after integration?

Do you provide ongoing support?

What if my platform isn't listed?

Augmented reality

What devices support AR models?

How do customers access the AR experience?

How long does it take to create an AR model?

Can AR models be customized?

Do you provide integration support?

360° product spins

How does the 360° animation work?

What platforms support 360° animations?

How long does it take to create a 360° animation?

Can I customize the rotation speed?

What file formats do you provide?

Product features

What types of features can be highlighted?

Can callouts be interactive?

How many features can be highlighted?

What design styles are available?

How long does it take to add feature callouts?

Hosting & files

How secure is my data in the cloud?

Can I access my files from anywhere?

What file sizes can I upload?

How does scaling work?

Do you offer CDN delivery?

Still have a question?